Shipping & Returns

Shipping & Returns Information for Bene & Bloom

At Bene & Bloom, we are committed to providing fast, reliable shipping and excellent customer service. Please review our shipping and returns policy below for more information.

Shipping

We offer international shipping to a wide range of destinations. Shipping times vary depending on your location, and we make every effort to ensure that your order reaches you as quickly and securely as possible.

  • United States of America (US): 2-5 business days

  • Europe: 1-10 business days

  • Canada: 5-10 business days

  • Australia & New Zealand: 5-15 business days

  • Rest of the World: 5-15 business days

Please note that these delivery times are estimates and may vary depending on factors like customs processing, local postal services, and weather conditions. Once your order is shipped, you will receive a tracking number (where applicable) to monitor the progress of your package.

Returns & Exchanges

We want you to be completely satisfied with your purchase. However, due to the personalised nature of our products, we have a specific returns policy:

  • No Returns: As our products are customised (such as engraved items or personalised designs), we are unable to accept returns. Please double-check all details (such as names, colours, and engravings) when placing your order.

  • Error on Our Part: If there is an error with your order—such as receiving the wrong product colour, a scratched item, mis engraved details, or any other discrepancy—we will remake and reship the correct product at no additional cost to you. We are committed to resolving issues quickly and reasonably.

  • No Refunds: We do not offer refunds by default, but we prioritise your satisfaction. If you have any concerns, please get in touch with us, and we will work with you to find a satisfactory resolution. 

Support

While we have a no-refunds policy, we are committed to ensuring that you are happy with your purchase. If you encounter any issues or have concerns, please contact us as soon as possible. Our customer support team will work with you to resolve the matter promptly.

Contact Us:
If you have any questions or concerns, please don’t hesitate to reach out to our customer support team at beneandbloom.shop@gmail.com.