FAQ

Q: When will my order be shipped?
A: Orders are typically shipped within 2-5 business days after purchase. You will receive a tracking number once your order has shipped, so you can monitor its progress.

Q: Do you ship internationally?
A: Yes, we offer international shipping to a wide range of countries. Please refer to our Shipping Information section for estimated delivery times based on your location.

Q: What is the personalisation technique used? Is it laser engraving?
A: Yes, our products are personalised using laser engraving. This precise and permanent method removes a thin layer of the material, leaving a dark, high-contrast mark. The engraving ensures durability and a professional finish.

Please note that depending on the angle and lighting, the engraved mark may not always appear black due to the nature of the etching process. This is a normal characteristic of laser engraving.

Q: What material is the jewellery made of, and is it hypoallergenic?
A: Our jewellery is made from 304L stainless steel, which is hypoallergenic and safe for sensitive skin.

The gold and rose gold variants are plated with 18K gold, providing a high-quality and durable finish.

Q: How can I track my order?
A: Once your order has shipped, you will receive an email with a tracking number so you can monitor its progress online.

Q: Can I change or cancel my order?
A: We begin processing orders quickly, so we are unable to make changes or cancellations once the order has been placed. Please double-check your order details before completing the purchase.

Q: What should I do if I receive a damaged or incorrect item?
A: If there is an issue with your order, such as a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assist you with a replacement or a resolution.

Q: How do I care for my personalised jewellery?
A: To maintain the beauty and longevity of your jewellery, avoid contact with water, perfumes, and harsh chemicals. Store your jewellery in a dry, cool place when not in use.

Q: Is my personal information secure?
A: Yes, we take your privacy seriously. Please read our Privacy Policy to understand how we protect your personal data.

If you have any other questions please don't hesitate to contact us: Beneandbloom.shop@gmail.com